Refund & Cancellation Policy

Our Promise

If you're not happy with a completed service, tell us within 48 hours and we'll return to make it right at no charge. If we still can't make it right, we'll refund the portion of the work in question. Simple as that.

Cancellations

• 24+ hours notice: free cancellation or reschedule, no questions asked.
• Under 24 hours: may incur a fee up to 25% of the quoted price.
• No-show / no access: if we arrive and can't perform the work (no access, vessel not at slip, etc.), a trip fee may apply.
• Weather: if we cancel for weather, rescheduling is always free and prioritized.

Refund Processing

Approved refunds on card payments are issued through Stripe to the original payment method within 5–10 business days. Cash/check refunds are issued by check within 14 days.

Deposits

Some large jobs (full boat compounding, multi-day exclusion work) may require a deposit, stated in your written quote. Deposits follow the same cancellation windows above.

Contact

To request a refund or discuss a service issue, contact aloha@SeaSprayUSA.com or call (808) 500-7105.